“https://mygaumata.com/” is the licensed owner of the brand “My Gau Mata”, the Website “https://mygaumata.com/” and the Mobile Application (“Website/Application”). By accessing the services provided by the Application/Website you agree to the following Terms of Service:
Pricing
All the products/services listed on the Website/Application will be sold at MRP unless otherwise specified. The prices mentioned at the time of ordering will be the prices charged on the date of the delivery. Although prices of most of the products/services do not fluctuate on a daily basis but some of the commodities and fresh food prices do change on a daily basis. In case the prices are higher or lower on the date of delivery, additional charges will be collected or refunded as the case may be at the time of the delivery of the order.
Cancellation by Website/Application/Customer
You as a customer can cancel your order anytime up to the cut-off time of the slot for which you have placed an order by calling our customer service. In such a case we will refund any payments already made by you for the order into your wallet held with “https://mygaumata.com/”. If we suspect any fraudulent transaction by any customer or any transaction which defies the terms & conditions of using the Website/Application, we at our sole discretion could cancel such orders. We will maintain a negative list of all fraudulent transactions and customers and would deny access to them or cancel any orders placed by them.
Return & Refunds
We have a Return and Refund policy which entitles all our members to return the product at the time of delivery if due to some reason they are not satisfied with the quality or freshness of the product. We will take the returned product back with us and issue a credit note for the value of the return products which will be credited to your wallet/account on the Website/Application. This can be used to pay your subsequent shopping bills.
Quality Liability
“https://mygaumata.com/” is in the business of selling products listed on the Website/Application and does not undertake the manufacturing of these products/services. We ensure basic quality checks like Expiry Date etc but are not liable for any medical/health/or other repercussions pertaining to the consumption of the products/services. The customer is solely responsible for the products/services she/he purchases and the effects of the consumption of these products/services are her/his responsibility including any expenses or costs that medical treatment or any other action may ensue.
ORDER CANCEL:
Please accept our apologies, occasionally we have to cancel orders for some reasons:
Products/services unavailability: We try to get as much choice as possible onto our website, and occasionally we have to cancel orders when the ordered products/services is unavailable.
Customer cancellation: If you have requested to cancel part or all of your order.
UNETHICAL ORDER & CANCELLATION POLICY
In case of any product/service purchase made through unethical means; by taking advantage of a technical glitch; or by misusing/ the offer terms/guidelines/codes – the particular order/s will be canceled whatsoever and “https://mygaumata.com/” will not be liable to pay any refund to you in all such cases.
Contact Information
If you wish to contact, visit us at Contact section.